Refund policy

Conditions for Returns
Quality Issues or Damaged Products
If your product arrives with damaged packaging or experiences malfunctions such as being unable to power on, please contact our customer service immediately. We will arrange for a free replacement or refund.

Unsatisfied Product / Not Suitable for Your Needs
If you are not satisfied with the product or it does not meet your requirements, please contact our customer service team at [Insert Email] for assistance. Returns are accepted within 14 days of receiving the product.

Cancellation Policy
Order Cancellation
You may cancel your order before it is shipped or produced to receive a full refund.
If the order has already been shipped, please do not open the packaging film after receiving it. Contact our customer service to initiate a return.
Important Notes
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to quality issues or damage.
Tracked Service: We strongly advise using a tracked shipping service to ensure the safe delivery of your return.
Return Window: All returns must be initiated within 14 days of receiving the product.
Contact Us
If you have any questions or need assistance with your return, please contact Homgaty Customer Care:

📧 Email: contact@homgaty.com
📞 Phone: +86 15899891125
Thank you for choosing Homgaty. We’re here to help!